Warranty

ONE-YEAR LIMITED WARRANTY

To provide our customers with a quality shopping and user experience, we offer a one-year limited warranty from the date of purchase. We guarantee to replace, issue a refund, or provide an acceptable solution for any defective products, as preferred by the customer, within this period.

WARRANTY REGISTRATION

Warranty registration may be requested within one month from the date of purchase.

NON-TRANSFERABLE

This warranty is non-transferable and applies only to the original purchaser.

ORDER INFORMATION REQUEST

Proof of purchase (order number or receipt) must be provided when making a claim to our customer support center.

What Is Covered

1. Defective or Used Products: If the product was received defective or appears to have been used (proof required).
2. Missing Parts: If the product was received with missing parts.
3. Defective Items Under Proper Use: If the item becomes defective under normal and proper use.

What Is Not Covered

1. Non-Official Purchases: Products purchased from non-official stores or other physical stores.
2. Gifts without Proof of Purchase: Products received as gifts without proof of purchase.
3. Tampering/Abnormal Use: Any damage due to tampering, abnormal use, accidental damage, or commercial use.
4. Replacements and Parts: Individual replacement parts and accessories.
5. Installation and Labor Fees: Any costs related to installation fees or labor fees.

If you have any issues with the product, please feel free to contact us by sending an email to our customer service team at hello@tidystop.com. We will provide you with the best solution possible.